Privacy Policy

Effective Date: [Insert Date]

At Umme Kulthum (“we”, “our”, “us”), accessible at www.ummekulthum.com.pk, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you interact with our website, we may collect the following information:

Personal details (name, email address, phone number, shipping address)
Order information (product details, customization requests)
Payment-related information (processed securely via third-party gateways)
Technical data (IP address, browser type, device information)
Communication records (emails, WhatsApp, contact forms)

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate order updates and delivery information
Provide customer support
Improve our website and services
Send promotional updates (only if you opt in)
Comply with legal and regulatory requirements

3. Payment Information

We do not store or process your payment card details directly. Payments are handled securely by trusted third-party payment service providers. We only receive confirmation of payment status.

4. Sharing of Information

We do not sell, trade, or rent your personal information. Your data may only be shared with:

Delivery and logistics partners
Payment gateway providers
Website hosting and technical service providers
Legal authorities when required by law

All third parties are obligated to maintain confidentiality.

5. International Orders

For international shipments, customer information may be shared with shipping carriers and customs authorities as required for order fulfillment.

6. Cookies

Our website uses cookies to enhance user experience, analyze traffic, and improve functionality. You may disable cookies through your browser settings; however, this may affect website performance.

7. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. While we strive to protect your data, no online transmission is completely secure.

8. Your Rights

You have the right to:

Access your personal information
Request corrections to inaccurate data
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications

To exercise these rights, contact us at info@ummekulthum.com.pk.

9. Made-to-Order Policy

As all our products are made-to-order, customer details and measurements are collected solely for production and order fulfillment purposes and are handled with strict confidentiality.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

11. Contact Us

For any questions regarding this Privacy Policy, please contact:

Umme Kulthum
📧 info@ummekulthum.com.pk
🌐 www.ummekulthum.com.pk

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